FAQ's

We hope your experience with goodchoiceliving.com is as efffortless as possible, however we do acknowledge that questions may arise. 

 

 

How long are shipping times due to COVID-19 & the ongoing protests?

Shipping for US orders will take 7-21+days - Due to volume of orders and COVID-19 further notice, please check our Update Page in the main page or under quick links we will continuously update it every week!

For International orders, it depends on the location! Our average delivery time for international orders are 8-21+days (it could be more or less depending on how your country is handling the COVID-19 pandemic)

Where is my order?

This is a question we frequently get asked. You can track your order by clicking on 'track your order' on the top of the main page. 

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Amendments and Cancellations

If you need to make changes to your order you will need to contact us within 24hrs of placing the order.

We Can Change:

-Your delivery details

-Your name

-Your email

-Your phone number

Cancellations:

-You must contact us within 24 hours.

-We cannot cancel your order once it has already been shipped.

-You can view our full refund policy by clicking on 'refund policy' on the home        page